Iowa Book LLC 8 South Clinton Iowa City, IA 52244 (319) 337-4188 (319) 337-2045 FAX Our normal store hours are: 9am to 8pm Weekdays 10am to 6pm Saturdays 12 Noon to 5pm Sundays (Please call ahead for current hours) iowabook@iowabook.com For book inquiries please email iowabook@iowabook.com For all other inquiries please email jneuzil@iowabook.com All product shipped UPS ground unless otherwise requested. Orders shipping within the state of Iowa will be charged the local sales tax of the ship to address in compliance with State of Iowa Tax Law. 30 Day satisfaction guarantee except on textbooks and software. Please read the following information about returning texts and course materials: Original or a copies of itemized sales slips must accompany all returns. Returned NEW textbooks and course materials are required to be unused and unmarked. A 25 percent deduction will be given on items that are highlighted, marked, cribbed, bent and worn. Water damaged or stained books are not returnable. Open shrink-wrapped packages must be complete. Workbooks with missing pages or are written in are not returnable. (Hint- use light erasable pencil or use a separate sheet) Open software is not returnable. Defective course materials may be returned for a full refund or exchange. Refund/Exchange Deadlines: Fall and Spring Semester: 3 weeks after the start of the semester and an additional 2 weeks with a drop slip. Independent Studies & Off-Campus: 3 weeks from start of class. All Other Sessions: 1 week from start of class. Iowa Book staff will determine the condition of items for refund/exchange. Return timeframe policy exceptions may be made that are related to but not necessarily covered by the following: Illness, death in the family, complete withdrawal from the University of Iowa, military duty call-up. Contact the textbook manager for questions. |